Frequently Asked Questions (FAQ)
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Contact Details:
📞 083 684 0843 or WhatsApp
📧 sales@younty.co.za | younty.co@outlook.com
FAQ
What is Younty?
Younty is an online store specializing in stylish and high-quality home decor products. We offer a curated selection of furniture, lighting, wall art, and accessories to elevate your living spaces.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment methods.
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
Q1: How long will it take to receive my order?
A1: After you place your order with us, it typically takes up to 7 days for our store to prepare and ship your order. The exact delivery time depends on the shipping method you choose.
Q2: What shipping options are available?
A2: We offer several shipping methods, including:
- Overnight Shipping: Your order will be delivered overnight.
- Standard Shipping: This option typically takes 2-5 days for delivery, although this may vary depending on the courier company.
Q3: Do you offer international shipping?
A3: Currently, we ship within South Africa. We are working on expanding our shipping services to other locations soon.
Q4: Can I track my order?
A4: Yes, you can track your order. We provide tracking information once your order is shipped so you can monitor its progress.
Q5: What is the shipping cost?
A5: Shipping costs depend on the selected shipping method and your location. We may offer free shipping for orders that meet a minimum purchase requirement.
Q6: What is the return policy for damaged or lost items during shipping?
A6: If your items arrive damaged, defective or lost during shipping, please contact us within 48 hours of delivery. We will assist you with returns, replacements, or refunds as needed.
Q7: Can I change the shipping address after placing an order?
A7: You can change the shipping address before your order is shipped. Please reach out to our customer support as soon as possible via WhatsApp Only: +27 83 684 0843.
Q8: Do you offer expedited shipping options?
A8: Yes, we provide expedited shipping options for faster delivery. (This is done manually). Please contact us before placing your order to calculate express fees.
Q9: Is there a minimum order value for free shipping?
A9: Yes, we offer free shipping for orders that meet or exceed a specified minimum purchase value. Check our website or contact customer support for the current minimum order requirement.
Q10: What courier or shipping company do you use?
A10: We work with reputable courier companies to deliver your orders. The specific courier used may vary depending on your location and the shipping method chosen.
Q11: Are there any shipping restrictions or limitations?
A11: There may be restrictions on certain products, delivery locations, or shipping carriers. Please review our website's shipping policies for more information.
Q12: What happens if I'm not home when the delivery is attempted?
A12: If you're not home during a delivery attempt, the courier may leave a notice or attempt redelivery. You can also check with the courier to reschedule the delivery or arrange for pickup at a nearby location.
Q13: How can I contact customer support regarding shipping-related issues?
A13: You can contact our customer support team through the provided contact details. We're here to assist you with any shipping-related inquiries or concerns. WhatsApp Only: +27 83 684 0843.
Q14: What is the process for returning or exchanging items?
A14: Our return and exchange procedures are outlined on our website. You can find information about how to initiate a return or exchange, including any associated costs or timeframes.
Q15: Do you offer package insurance?
A15: We offer package insurance for an additional fee to protect your order during transit. (This is done manually). Please contact us before placing your order to calculate insurance costs via WhatsApp +27 83 684 0843.
Q16: Do you offer discounts or promotions?
A16: Yes! We frequently offer special deals and discounts. Sign up for our newsletter to stay updated on promotions and exclusive offers.
Q17: What should I do if my order is delayed?
A17: If your order is delayed beyond the estimated delivery time, please contact our customer support. We will investigate the issue and provide you with updates on the status of your order. WhatsApp +27 83 684 0843.
Do you have any complaints? Please let us know!
If you have not had an exceptional experience or are not happy with the level of service you received, please email us at sales@younty.co.za or younty.co@outlook.com, and we will contact you to resolve the matter. Our aim is to respond within 24 hours of receiving your email, but please note that this may not always be possible.